Legal

Billing, Cancellation & Refunds

Updated September 21, 2026

Service brand and legal operator

STENASCO is a service brand operated by Smarketing Media LLC, a Delaware limited liability company. Services are contracted with and invoiced by Smarketing Media LLC.

1. Written agreement and commencement

This policy describes the standard commercial terms for STENASCO services supplied by Smarketing Media LLC. Your signed engagement identifies the accepted policy version, scope, fees, billing dates and service commencement date. A written variation must be expressly agreed. Mandatory legal rights remain unaffected. Website updates apply prospectively and do not alter an existing signed engagement by themselves.

2. OPERATE monthly and annual fees

Base OPERATE is from $650 USD per month, paid in advance, or from $6,500 USD prepaid for 12 months. One-time onboarding is $750 USD with either option. At these base rates, 12 monthly payments total $7,800; annual prepayment saves $1,300 (16.7%). First-year totals including onboarding are $8,550 monthly or $7,250 annually, before applicable taxes and separately identified third-party costs. A larger scope requires a written quote stating both billing options and any annual saving.

3. Same scope and monthly capacity

Both OPERATE options cover the same agreed monthly deliverables and volume limits. The annual fee purchases 12 months of coverage; monthly capacity does not accumulate or transfer between periods. Additional entities, higher volume, special projects and material exceptions require an agreed scope and fee adjustment before work begins. The annual price remains fixed for the agreed scope during its paid term.

4. Monthly renewal and cancellation

The monthly engagement continues in monthly service periods until canceled. Payment dates and any recurring payment authorization are agreed separately in writing. Cancel by email to hello@stenasco.com before the next renewal. Cancellation takes effect at the end of the current paid service period; coverage continues through that date and future billing stops. The current period remains payable for reserved administrative coverage, subject to the service-failure provisions below and applicable law. The agreement specifies the billing time zone and monthly period boundaries.

5. Annual renewal

The annual plan runs for 12 months from the agreed service commencement date. We send a renewal proposal 30 days before expiry. A further annual term requires your written acceptance and payment authorization; it is not charged automatically. If renewal is not agreed, coverage ends at expiry with the agreed handover. Any monthly continuation requires separate written agreement.

6. Voluntary early cancellation of an annual plan

You may cancel by email, effective at the end of the current monthly service period. Completed periods, including that final period, are recalculated at the corresponding monthly rate recorded when you signed. Refund = annual service fee paid minus those monthly charges, with the service charge capped at the annual fee paid and the refund never below zero. At the base rate, cancellation after four periods gives a $3,900 service refund ($6,500 minus 4 × $650). After ten completed periods, the service refund is zero. This calculation excludes onboarding and separately authorized third-party costs. The full annual saving is earned by completing the annual term.

7. Service failure and provider-initiated termination

If Smarketing Media LLC ends coverage without client fault, unused prepaid service is refunded pro rata at the rate actually paid, preserving the annual discount. The same treatment applies if you terminate for a material service failure that remains unresolved after written notice and ten business days to remedy it where reasonably capable of remedy; failures incapable of remedy do not require that waiting period. For an annual plan, the daily refund rate is the annual service fee divided by the actual days in the agreed annual term. For a monthly plan, use the paid monthly fee divided by the days in that service period. Refund calculations under this section start at the effective termination date. Mandatory rights and other agreed remedies remain available.

8. Onboarding and project work

The $750 onboarding fee is refundable before onboarding begins. The proposal allocates it to priced milestones before work starts. Once underway, only completed milestones are earned; the remaining onboarding balance is refunded. Completed onboarding is fully earned. Entity Health Review, START and paid scoping use their own pre-agreed project milestones: completed milestones and authorized nonrecoverable third-party commitments are payable, and unused prepaid balances are returned. MANAGED and complex implementation use the termination terms expressly agreed in their proposals; the OPERATE annual formula applies only to OPERATE.

9. Third-party costs and refunds

Government charges and independent-provider fees are disclosed separately and require client authorization before commitment. Unused third-party funds held by us are returned. Funds already committed follow the relevant provider rules; amounts recovered are passed back to the client. We provide an itemized calculation and initiate refunds due from us within ten business days after effective termination, normally to the original payment method. Bank processing times may be additional. Later third-party recoveries are remitted within ten business days of receipt.

10. Written cancellation and handover

Send cancellation notices to hello@stenasco.com using your established client email and identify the engagement. A call or retention meeting is not required. Receipt determines the notice date; our acknowledgment is not a condition of validity. We acknowledge within two business days and confirm the effective date and any refund calculation. Handover covers current records, open items, upcoming deadlines, responsibility transfer and access revocation within the agreed scope. Company obligations continue after the service ends. A request to stop particular authorized actions immediately will be addressed separately from the billing end date.

11. Inputs, payment issues and scope changes

The agreed start date depends on the inputs and access identified in your proposal. Missing client information during an active period is documented together with its effect on the work; reserved coverage continues unless a pause is agreed in writing. Before suspension for payment or authorization issues, we provide written notice, a reasonable opportunity to resolve the issue and a record of open deadlines, except where immediate suspension is required by law or security. The engagement defines any client-default termination and financial consequences expressly. Monthly rate changes require at least 30 days written notice and the option to cancel before the change, subject to any more protective applicable requirement.

Mailing address

Mailing and correspondence address: Smarketing Media LLC / STENASCO, 584 Castro Street, #2335, San Francisco, CA 94114-2512, United States. This is a correspondence address; appointments and an on-site office are not offered here.

Legal restrictions on payments and handover

Applicable sanctions, court orders, and other mandatory legal restrictions take priority over the payment, refund, notice, and handover timelines in this policy. Where a payment or transfer is prohibited, we handle any affected funds and records as required by law, including applicable blocking, rejection, reporting, or authorization requirements. A restriction does not by itself convert refundable funds into earned fees. We provide an accounting and status information to the extent legally permitted, and process any lawful refund when the applicable restriction permits.